Last modified: February 24, 2026
Chera TV, Inc. ("Company" or "we" or "us") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the Company's website located at www.CheraTV.com (the "Website"), use our mobile application (the "App"), or use any of our related services (collectively the "Services") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Services are not intended for or directed to children under 13 years of age without verifiable parental consent. In compliance with the Children's Online Privacy Protection Act ("COPPA"), we do not knowingly collect personal information from children under 13 unless we have obtained consent from their parent or legal guardian.
If you are under 13 years of age, you are not permitted to use the Services or provide us with any personal information without your parent's or guardian's consent.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will promptly delete that information. If you are a parent or guardian and believe we might have any information from or about your child under 13 without your consent, please contact us at privacy@cheratv.com.
For users between the ages of 13 and 18, our Terms of Service require that they may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by our Terms of Service on the minor's behalf.
In addition to the information described elsewhere in this policy, when you use our App, we automatically collect certain information related to your mobile device and your use of the App. This is essential for the App to function correctly, to improve your experience, and for the purposes described in the "How We Use Your Information" section. This information includes:
We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
| Categories of Personal Information | Specific Types of Personal Information Collected |
|---|---|
| Identifiers (e.g., name, postal address, email address, telephone number, and date of birth or other similar identifiers) | Real name, alias, postal address, email address, telephone number, date of birth, unique personal identifier, online identifier, account username and password, Internet Protocol (IP) address. For mobile users, this also includes device identifiers like IDFA and GAID (see "Information We Collect Through Our Mobile App" for details). |
| Personal Information listed in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e)) | Name, address, telephone number. If you subscribe, our third-party payment processor collects your credit card number, debit card number, or other payment information. We do not store your full payment card information. |
| Characteristics of protected classifications under California or federal law | We do not intentionally collect this information, but you may voluntarily provide it (e.g., age/date of birth for account verification). |
| Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) | Records of services purchased or considered, viewing history, content preferences, watchlists, saved searches, and other consuming histories or tendencies. |
| Biometric information | We do not intentionally collect biometric information. |
| Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement) | Browsing history, search history, and information regarding your interaction with our Services and advertisements (e.g., clicks, time spent on page). For mobile users, this includes App Usage and Performance Data (see above). |
| Geolocation data | General geolocation data (e.g., city/state/country derived from IP address). We may request access to your Precise Geolocation Data (e.g., from your device's GPS) to determine content availability in your region. We do not collect precise geolocation data without your explicit consent. |
| Audio, electronic, visual, thermal, olfactory, or similar information | Video, images, and audio contained in your "User Contributions" (as defined in our Terms of Service) that you voluntarily post to the Services. |
| Professional or employment-related information | We do not intentionally collect professional or employment-related information unless you apply for a job with us. |
| Inferences drawn from any of the information identified above | Profiles reflecting your content preferences and characteristics, used for personalizing your experience and recommending content. |
| Sensitive Personal Information (under CPRA) | Account log-in combination with a password. Precise geolocation data (if you provide consent). |
We collect most of this personal information directly from you or via our Services. However, we may also collect information:
You also may provide information to be published or displayed on public areas of the Services, or transmitted to other users of the Services or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable.
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The technologies we use on our Website for this automatic data collection may include:
The technologies we use in our App for automatic data collection are primarily Software Development Kits (SDKs) provided by our third-party partners. See the "Third-Party Services and Use of SDKs" section below for more details.
Some content or applications, including advertisements, on the Services are served by third-parties. These third parties may use cookies, SDKs, or other tracking technologies to collect information about you when you use our Services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
To support the features and functionality of our Services, we use services and SDKs from various third-party partners. The use of these third-party services may involve the collection and sharing of your personal information. Below are the categories of third-party services we use:
| Category of Service | Purpose | Example Provider(s) |
|---|---|---|
| Analytics | To understand how users interact with our Services, track performance, and improve offerings | Firebase Analytics (Google) |
| Crash Reporting & Performance | To identify, diagnose, and fix bugs and performance issues in our App | Firebase Crashlytics (Google) |
| Cloud Hosting & Infrastructure | To host our backend systems, databases, and other infrastructure that powers the Services | Amazon Web Services (AWS) |
| Content Delivery Network (CDN) | To deliver video content and media assets efficiently to users worldwide | Amazon CloudFront (AWS) |
| In-App Purchase Management | To manage and verify in-app purchases across platforms | RevenueCat |
| Advertising & Attribution | To measure the effectiveness of our marketing campaigns and to serve personalized ads where you have consented | Various ad networks and attribution providers |
| Payment Processing | To process payments for purchases | Stripe (for Website); Apple App Store; Google Play Store |
| Customer Support | To manage customer support inquiries and communications | Various support platforms |
This list is not exhaustive and is subject to change. We will update this policy periodically to reflect additions or removals of our third-party partners. You are encouraged to review the privacy policies of these third parties.
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
We retain your personal information for no longer than is necessary for the purposes for which it was collected and processed. We have established the following general retention periods:
We are based in the United States. The personal information that we collect is processed in the United States. If you are accessing our Services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.
For transfers of personal information from the European Economic Area (EEA), the United Kingdom (UK), or Switzerland to the United States, we rely on appropriate legal transfer mechanisms. When transferring data to our service providers who are self-certified, we rely on the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the DPF, and the Swiss-U.S. DPF. For other transfers, we may rely on the European Commission's Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
To provide certain features within our App, we may ask for your permission to access data from your device. We will only access this data with your explicit, in-app consent, which you can withdraw at any time through your device's settings. Below are the permissions the App may request and why we need them.
| Permission | Purpose of Use |
|---|---|
| Camera | To allow you to take a photo for your profile picture or for use in other interactive features. |
| Microphone | To enable voice search functionality within the App or other audio-based features. |
| Photo Library | To allow you to choose an existing photo for your profile picture or upload user-generated content. |
| Precise Location (GPS) | To verify your geographic region for content licensing and availability purposes. |
| Push Notifications | To send you alerts about new content, account updates, and special offers. |
We strive to provide you with choices regarding the personal information you provide to us. Depending on your jurisdiction, you may have the right to access, correct, delete, or opt-out of the sale or sharing of your personal information.
To exercise any of your rights please visit our Privacy Rights Portal or email us at privacy@cheratv.com.
Consistent with the rules of the Apple App Store and Google Play Store, you have the right to delete your account at any time. You can initiate account deletion directly within the App by navigating to Settings > Account > Delete Account. Initiating deletion will deactivate your account and begin the process of erasing your personal information as described in our "Data Retention" section. Please note that deleting the App does not delete your account.
| Right | Description |
|---|---|
| Right to Access | The right to be provided with a copy of your personal information (the right of access) |
| Right to Rectification | The right to require us to correct any mistakes in your personal information |
| Right to be Forgotten (Erasure) | The right to require us to delete your personal information—in certain situations |
| Right to Restriction of Processing | The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data |
| Right to Data Portability | The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| Right to Object | The right to object at any time to your personal information being processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests. |
| Right Not to be Subject to Automated Individual Decision-Making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge:
| Right | Description |
|---|---|
| Disclosure of Personal Information We Collect About You | You have the right to know the categories of personal information we have collected about you; the categories of sources from which it is collected; our business or commercial purpose for collecting or selling personal information; the categories of third parties with whom we share personal information; and the specific pieces of personal information we have collected about you. |
| Personal Information Sold or Used for a Business Purpose | You have the right to know the categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and the categories of personal information that we disclosed about you for a business purpose. |
| Right to Deletion | Subject to certain exceptions, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records. |
| Protection Against Discrimination | You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot deny goods or services to you; charge different prices or rates; provide a different level or quality of goods or services; or suggest that you will receive a different price or rate. |
| Right to Correct Inaccurate Information | You have the right to request that we correct any inaccurate personal information that we maintain about you. |
| Right to Limit Use and Disclosure of Sensitive Personal Information | You have the right to direct us to limit our use and disclosure of your sensitive personal information to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer. |
| Right to Opt-Out of Sale or Sharing | You have the right to direct us not to "sell" or "share" your personal information. To exercise this right, please visit our Do Not Sell or Share My Personal Information page. |
We have implemented and maintain reasonable technical and organizational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include, for example, data encryption, access controls, and regular security assessments.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
You can review and change your personal information by logging into the Services and visiting your account profile page.
You may also send us an email at privacy@cheratv.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@cheratv.com.
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
To exercise any of these rights, or to appeal a decision regarding a consumer rights request, please send an email to privacy@cheratv.com with "Appeal of Rights Request" in the subject line.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit an email to privacy@cheratv.com.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Services home page or via an in-app notification. The date the privacy policy was last revised is identified at the top of the page.
If you would like to exercise any of your rights as described in this Privacy Policy, please:
Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.
If you choose to contact us, you will need to provide us with enough information to identify you, proof of your identity and address, and a description of what right you want to exercise and the information to which your request relates.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
To ask questions or comment about this privacy policy and our privacy practices, or to exercise your rights, contact us at:
Chera TV Privacy Team
Email: privacy@cheratv.com
Phone: (747) 217-9340
Mailing Address: 4100 W. Alameda Blvd., Suite 329, Burbank, CA 91505
Privacy Rights Portal: Submit a Privacy Request